Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Since 1992, with help from ENERGY STAR®, American businesses and families saved $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. Every Pella® Product meets or exceeds ENERGY STAR certification in all 50 states and most of Canada. How does this impact you? Not only could you notice a decline with your heating and cooling bill, you can help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are all specifically designed and custom-made for your home, meaning no two projects are the same. Our large variety of products make it hard to discuss pricing without first understanding your needs and the project results you envision. Due to this nature, we find it helpful to send out a Pella sales representative who can give you a quoted project price once they have seen the project site itself. To expedite the process, your Pella® sales representative is equipped with a computer and a portable printer so that they’ll have all the quote information you’ll need—once the sales representative has a chance to consider the requirements of the project and brings them to life with your vision.
 
In addition to offering a large range of high-grade products to select from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you great window and door products at affordable prices, giving you a chance to make the home improvements you want to while building great value into your North Carolina area home all the while.


What should I use to clean my glass windows?

We suggest that you use a prepackaged vinegar-based cleaning mixture or use an ammonia free glass cleaner such as Windex or Sparkle. You can also make your own with one part vinegar to ten parts water. Put the solution on a soft, clean microfiber cloth or paper towel. We do not recommend glass cleaners that are ammonia- or alcohol-based as they could produce streaks or create a film that magnetizes moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses reliable installers who are certified to install Pella products. They are required to complete a thorough set of training courses so that your windows and doors are properly installed and meet Pella’s strict warranty criteria. We seek out the best North Carolina-local people and recruit them to install our projects. Prior to beginning our relationship, Pella requires them to pass a drug test and background check. Our installers are are insured by liability and workers compensation insurance. Aside from Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Your North Carolina Pella branch offers services and support that “big box” stores can’t match. Our specialty is selling, installing, and servicing Pella Windows & Doors. Having a dedicated Pella sales team, project manager, local service technicians, and professional Pella installers means that you will have the expertise of our whole team. We frequently use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. If you have any concerns, simply contact our office or your sales representative and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are many reasons why North Carolina homeowners select Pella for their replacement window and door needs. Pella was founded in 1925 and has remained privately-held the entire time. Each of our high quality windows and doors are produced with attention to detail and serviced by Pella’s professional Direct Sales Network. Unlike most other window and door companies who sell exclusively through retailers, Pella has dedicated window and entry door design centers across the United States and Canada. This unique way of conducting business gives the homeowners in North Carolina a warm, personal experience with the help of a local to North Carolina, Pella-certified team. Whether you are considering the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a high quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of North Carolina, we appreciate the financial commitment you are making toward the purchase of new windows or doors. This is why it is a priority to ensure that all the questions you have about Pella’s window or door options, materials and energy-efficiency are answered.  Therefore, we respectfully request that you allow up to 2 hours for your consultation appointment.

What will Pella do at the in-home consultation?

Pella North Carolina’s in-home consultation is a critical first step to ensure client satisfaction and the most appropriate window or door products are chosen for your North Carolina home and budget. As such, we ask that our visit is planned when all decision-makers (typically both homeowners) are able to participate. Our aspiration is to provide you the best replacement windows and doors possible.

We recommend that you budget up to two hours for this visit. Among the many topics we will review with you would be:

· What materials (vinyl, wood or fiberglass) are best for your North Carolina home?

· What window or door functional features would you like to have?

· What level of energy efficiency would be best for your home?

· Which colors do you want?

· Other questions you may have

Pella Windows and Doors respects your time, so we promise to make sure your in-home consultation is time well spent.