FAQ

No two renovation projects are identical. In order to figure out the cost of your window or door replacement project, we will need to fully realize your wants and needs. Schedule a free, in-home consultation and we’ll be able to provide you with a free quote during your consultation. A Pella® design professional will work beside you to understand your idea, choose high-quality products and get measurements for your replacements.

In addition to creating high-quality products in multiple styles, we also have payment and finance options to help make your replacement project realistic.

It’s our priority to make certain that we answer every one of your questions about windows and doors from Pella of North Carolina. We’ll review all the features and possibilities available to you, including material choices and energy-efficient enhancements. To be certain we can cover all of it, we recommend you plan for about two hours for your consultation appointment.

Your in-home consultation is critical to ensuring your satisfaction with your window and door replacement. It will help you choose the best windows or doors for your North Carolina-area home and your budget. It’s best to set up your no-obligation, in-home consultation when every one of the decision-makers are able to join. Our Pella® expert designer will address a variety of standard questions like:

  • Which materials (vinyl, wood or fiberglass) are best suited for your North Carolina-area home?
  • Which functional features are right for your windows or doors?
  • What level of energy efficiency is ideal for your home?
  • Which colors do you desire?

Accurately quoting your replacement windows or entry door project depends upon the information we are given during the in-home consultation. You can find out more about in-home consultations here.

Installations of replacement windows and doors from Pella of North Carolina are led by a Pella® Expert InstallerSM. Under his or her direction, Pella-certified installers will work to install your windows or doors. They must complete an extensive set of training courses so that your windows and doors are correctly installed and meet Pella’s warranty criteria. You can read more about your simple, no-guess installation day here.

Before they can be brought on board, Pella makes installers to pass a drug test and background check. Our installers are fully protected by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also protected for 10 years under the installation limited warranty and service agreement.

Pella® products meet or exceed ENERGY STAR®-certification in all 50 states and most of Canada. How will this apply to you? Not only could you recognize a reduction in your heating and cooling costs, but you will help lower your impact on the environment.

The benefit of Pella® vinyl windows is that you won’t have to paint them. They come in a number of colors, so you’ll find a color that goes with your house. We do not endorse painting your vinyl products; this will invalidate your warranty.

Pella of North Carolina gives you services and support that bigger stores can’t. Our expert staff has expertise in selling, installing and servicing Pella® windows and doors. You’ll have a dedicated Pella sales team, comprised of a project manager, local service technicians and quality installers. We typically use the term “single-source accountability.” Simply get ahold of our office, your sales representative or your project manager with any questions or concerns you encounter, and we will get to work answering them.

There are a variety of reasons why North Carolina-area people pick Pella of North Carolina for their replacement window and door needs. Our success is built on customer satisfaction, not stock prices. All of our high-quality windows and doors are crafted with care and serviced by Pella’s top-of-the-line Direct Sales Network. Unlike other manufacturers who sell specifically through third-party channels, Pella of North Carolina has a dedicated window and entry door showroom. This unique way of doing business gives you a highly personal experience with the aid of a local Pella®-certified team. Whether you are searching for the beauty of wood, the strength of fiberglass or the reduced maintenance of vinyl—Pella of North Carolina has a superior-quality, energy-efficient and durable solution.